Business Process Engineering

Wbd STRATEGY

Helping organizations work smarter through intelligent workflows
 

At WBD, our consultants help your organization streamline end-to-end processes to reduce waste and enhance performance outcomes. Our experts guide process owners through assessments, redesigns, and stakeholder adoption to help unlock your organization’s full potential.

Our Solutions

Process Redesign

We partner with process owners at every tier of the organization to drive transformational change and generate value. WBD employs both top-down value chain mapping and bottom-up value stream mapping utilizing Lean Six Sigma principles.

Process Implementation

Our experts help you improve your customer experience through continuous process improvement. Our experts ensure practical, sustainable process improvements through stakeholder workshops and process adoption tactics.

Risk Management

Our findings show that advancing operational maturity boosts your efficiency and profitability in the long-term. Our enterprise risk management methodology not only incorporates risk intervention, but it also prioritizes root cause analyses and systematic mitigation strategies.

Our Results

Unlocking Your Full Potential

WBD team members have completed hundreds of collective process re-design projects. Through these projects, we’ve helped our clients:

  • Refocus value to increase business impact
  • Redesign core processes, often using information technology
  • Improve horizontal and vertical business processes

Success Story

Defense Information Systems Agency Joint Service Provider — Process Redesign

Kaizen is the belief that small changes over long periods of time result in significant change and improvement. WBD created Kaizen Blitz process improvement workshops to implement gradual, continuous process improvements with JSP stakeholders. This intensive, collaborative approach to process improvement ensured that stakeholders were integral to assessing the current state, designing the future state, and adjusting the organization to new operations.

 

Insights

Change Management’s ADKAR Model

The ADKAR Model is a proven means to facilitate change management. The model provides a clear, step-by-step way for organizations to adopt new processes and procedures.

Five Steps for a Successful CRM Rollout

A well-defined CRM implementation plan that includes project management, testing, training, and appropriate tools can ensure as successful CRM rollout.

U.S. Federal Agencies Create New Technologies to Help Solve Climate Challenges

Three U.S. Federal agencies, the Department of Energy, USDA, and the EPA, are funding new research and technologies to tackle the climate crisis and reduce greenhouse gasses.

Private Sector Investment in Biotechnology Improves Global Vaccine Production and Distribution

Biomanufacturing plants for vaccine production and distribution is an expensive investment, confining most plants — and their vaccine distribution — to wealthier countries. Private sector investment in biomanufacturing in low-to middle-income countries can create the global health infrastructure necessary for equitable vaccine distribution.

Modernizing Financial Management Practices for the Department of Defense

]Multiple DoD financial management practices are rated “high-risk” according to two U.S. oversight bodies responsible for mitigating federal inefficiency and waste. The Government Accountability Office and DoD Inspector General cite ineffective financial management...

Are “New Normal” Industrial Policies in South Asia Well-Manufactured?

The disruption of the COVID-19 pandemic has caused worldwide shocks in both supply and demand over the past two years. This has been particularly evident in South Asia - a global manufacturing hub and home to some of the largest and fastest growing countries in the...

Key Features of a Customer Relationship Management Communications Plan

Implementing a strategic internal CRM communication plan and providing training will reduce employee resistance to adopting a new CRM system and generate enthusiasm.

Keys to Acquisition Planning

Two essential documents used to prepare in the pre-award stage are the acquisition strategy and acquisition plan. These documents prevent issues like schedule and scope creep. The acquisition strategy is a comprehensive plan that identifies and describes the...

Public Health Solutions: Health IT and Informatics

Recent advances in healthcare information technology can offer an equitable U.S. national public health platform for all.

WBD Review Essay — The Enduring Struggle: The History of the U.S. Agency for International Development and America’s Uneasy Transformation of the World

A review by Washington Business Dynamics of John Norris’ well-written, carefully researched, and provocative history of USAID.

Let’s Connect