Human-Centered Design Solves Client Needs

Human-Centered Design Solves Client Needs

The global design company IDEO popularized “human-centered design” in the 1990s as a creative problem-solving process. The distinct design-thinking approach continues to offer innovative solutions by positioning human needs at the center of the problem-solving...
Change Management’s ADKAR Model

Change Management’s ADKAR Model

As businesses evolve to address changing markets, businesses operations must change as well. Unfortunately, too many businesses are resistant to change. Poorly communicated and poorly implemented new processes and procedures often lead to employee stress, frustration,...
Five Steps for a Successful CRM Rollout

Five Steps for a Successful CRM Rollout

Rolling out a successful customer relationship management (CRM) system is hard work. A CRM includes the technologies and strategies a business or organization uses to communicate with its current and potential customers, and documents all the activities a business...