Change Management’s ADKAR Model

Change Management’s ADKAR Model

As businesses evolve to address changing markets, businesses operations must change as well. Unfortunately, too many businesses are resistant to change. Poorly communicated and poorly implemented new processes and procedures often lead to employee stress, frustration,...
Five Steps for a Successful CRM Rollout

Five Steps for a Successful CRM Rollout

Rolling out a successful customer relationship management (CRM) system is hard work. A CRM includes the technologies and strategies a business or organization uses to communicate with its current and potential customers, and documents all the activities a business...